Returns & Exchanges

30 Day Money Back Guarantee
We offer a simple and easy returns process with a 30 day money back guarantee on all orders. Refunds and exchanges can be requested within 30 days of the date of receipt. Simply post the item back to us or you can drop it into our store.

Please Note; Items purchased in our sale, pre-owned watches, or orders placed in conjunction with a special offer or promotional code will be supplied with a 14 day returns policy from the date of receipt.

For more information about our delivery and returns policies please contact us on 01970 624266 or email us at

Returns & Exchanges
Items must be returned in brand new condition for a full refund, exchange or account credit. Should you decide to return an item, you can either post it back to us using the address supplied below, or you can drop your item back to our  our store. Please return with your original receipt. The items need to be packaged as you received them, including any free gifts or accessories that were included with your order.
Refunds will not be processed unless all items, including free gifts have been returned in their original condition. 

We aim to process returns the same working day but please allow up to 7-10 days for this to be processed. Please note special orders, including items which have been personalised, engraved, adjusted or resized by anybody other than our own trained staff are non returnable and therefore not covered under our standard returns policy.
Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse. This does not affect your statutory rights.

Please Note;

- The returns period begins from the date you receive the goods. Free gifts that are being sent separately do not delay this period from commencing.

- Unfortunately items which have been worn or display signs of wear are unable to be returned for a full refund. For more details, see our terms and conditions.

- Special orders or bespoke items are non-returnable, including watches where specific numbers have been requested.

- In any case where an order has been requested to have been personalised, we unfortunately cannot offer refunds, and would not be covered under our standard returns policy.

- If you require a bracelet adjustment, please request this at the point of purchase. Watches which have been resized by anybody other than our own trained staff will not be accepted for refunds.

- Special order strap replacements along with special orders are non returnable.

- If you choose to exchange your item, a refund will not be offered for the exchanged item unless the product is faulty.

Returns & Exchange Address
Simply post the item back to the following address, we would recommend sending it back using Royal Mail signed for special delivery service.

23-25 Pier Street
SY23 2LN

Contact us today on 0190 7624266 or email us at if you wish to exchange or return your order or if you require further information related to our returns policy.